Terms of Service

1. Acceptance of These Terms

By accessing or using the Site in any way, including browsing our guides, submitting an inquiry, or requesting a free case review, you confirm that you have read, understood, and agreed to be bound by these Terms and by all policies referenced in them. If you do not agree, please do not use the Site.

You may accept these Terms electronically. Under the federal Electronic Signatures in Global and National Commerce Act (the E-SIGN Act, 15 U.S.C. § 7001), an agreement entered into electronically is generally as enforceable as one signed on paper. When you click a button such as "Start a Free Case Review" or otherwise submit information to us, you are giving your electronic acceptance of these Terms in effect at that time.

You must be at least 18 years old to use the Services. If you are using the Site on behalf of another person, such as an elderly parent or a relative who cannot act for themselves, you confirm that you have the legal authority to do so.

2. Who We Are and What This Site Is

Nursing Home Abuse Help is an independent publisher. We research and explain the law on nursing home abuse and neglect in plain language, and we operate a referral service that connects families with attorneys who handle these cases. Our editor and founder, Michael Mangione, is a legal research editor, not a practicing attorney. You can read more about our editorial process on our Editorial Standards page and about how we evaluate attorneys on our How We Vet Attorneys page.

What we are not is just as important. We are not a law firm, a lawyer, a lawyer referral service operated by a bar association, a legal aid organization, or a provider of legal services of any kind. We do not practice law, we do not represent clients, and we do not appear in court. The Services are intended to help you understand your options and to introduce you to independent attorneys who may be able to help.

3. This Is Not Legal Advice

Nursing home abuse and neglect law is governed by a mix of federal and state law, and the rules differ significantly from one state to another. The federal Nursing Home Reform Act of 1987 and its implementing regulations (42 C.F.R. Part 483) set national standards for facilities that accept Medicare or Medicaid, but most personal injury and wrongful death claims arise under state law. Deadlines to file, known as statutes of limitations, also vary by state and by the type of claim. Because of this, general information cannot tell you whether you have a valid claim or how the law applies to your specific facts. Only a licensed attorney who reviews your situation can do that.

Reading our guides on topics such as resident rights or arbitration agreements can help you ask better questions, but it does not replace a consultation with counsel.

4. No Attorney-Client Relationship

Until that written agreement exists, nothing you send to us or to a matched attorney is protected by the attorney-client privilege through us, and no lawyer is obligated to act on your behalf. Please do not send confidential or time-sensitive details assuming a relationship exists. If a deadline in your case is approaching, do not wait. Contact a licensed attorney directly and promptly, because some deadlines are short and the clock may already be running.

5. How Attorney Matching Works

When you submit a free case review, we review the basic information you provide and, where appropriate, share it with one or more independent attorneys or law firms in our network who handle nursing home abuse and neglect matters. We describe the standards we apply when we evaluate attorneys on our How We Vet Attorneys page, and you can also start directly through our Find a Lawyer intake.

A few points are important to understand about this model:

• The attorneys are independent. Any attorney you are matched with operates a separate law practice. They are solely responsible for the legal services they provide. We do not supervise, direct, or control their work, and we are not responsible for the advice they give or the results they obtain.
• You are never obligated to hire anyone. A match is an introduction, not a commitment. You are free to speak with a matched attorney, to seek a second opinion, to hire a different attorney, or to do nothing at all.
• We do not guarantee a match or an outcome. We cannot promise that an attorney will accept your matter, that a claim will be filed, or that any particular result will be reached. Past results described anywhere on the Site do not predict the outcome of any future matter.
• Professional conduct rules apply to lawyers, not to us. The American Bar Association Model Rules of Professional Conduct, including Rule 5.4 (professional independence of a lawyer) and Rules 7.2 and 7.3 (communications and solicitation), along with the corresponding rules in each state, govern how attorneys may participate in referral arrangements and how they advertise. We structure our service to respect those rules, but the rules themselves bind the attorneys, and the version that applies depends on the state where the attorney is licensed.

6. Eligibility and Acceptable Use

You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, or restrict the use of, the Site by anyone else. When you use the Services, you agree that you will not:

• Provide false, misleading, or fraudulent information, including submitting an inquiry for a person without their knowledge or your legal authority to act for them.
• Use the Site to harass, abuse, defame, or harm any person, including any attorney, staff member, or facility.
• Attempt to gain unauthorized access to the Site, its servers, or any connected systems, or interfere with the proper working of the Site through malware, denial-of-service activity, scraping, or similar conduct.
• Copy, reproduce, scrape, or republish substantial portions of the Site for commercial purposes without our written permission, as described in Section 9.
• Use any automated system to collect information from the Site or to submit inquiries in bulk.

We may suspend or terminate access for anyone who violates these rules, as described in Section 17.

7. Your Submissions and Consent to Be Contacted

When you submit information through a form on the Site, you confirm that the information is accurate to the best of your knowledge and that you have the right to share it. You grant us permission to use that information to provide the Services, which includes sharing relevant details with the independent attorneys we may match you with. Our handling of personal information is explained in detail in our Privacy Policy.

Consent to communications. By submitting your contact details, you agree that we and the attorneys we connect you with may contact you about your inquiry by phone, text message, and email at the number and address you provide. Telephone and text communications are regulated by the federal Telephone Consumer Protection Act (the TCPA, 47 U.S.C. § 227) and related rules. Where required, your consent may include calls or text messages sent using automated technology. Standard message and data rates may apply, message frequency may vary, and you can withdraw consent at any time by replying STOP to a text message, by following the unsubscribe instructions in an email, or by contacting us using the details in Section 19. Consent to receive marketing communications is not a condition of receiving a case review or of any other service.

8. Accuracy of Information

We work hard to keep our content accurate and current. Every guide is researched against primary sources, including federal and state statutes, regulations, and court decisions, and is reviewed under our published Editorial Standards before it goes live. Even so, the law changes, court decisions are issued, and facilities and resources come and go. We cannot promise that every page is complete, current, or free of error at the moment you read it, and we may update or correct content at any time without notice.

Statutory citations and legal summaries on the Site are provided to help you understand the general landscape. They are not a statement of the law as it applies to you. Always verify current law with a licensed attorney or with the primary source, many of which we link to so you can check them directly.

9. Intellectual Property

The Site and its contents, including text, guides, graphics, logos, the Nursing Home Abuse Help name and mark, page layouts, and the selection and arrangement of content, are owned by us or our licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.

You may view, download, and print pages from the Site for your own personal, non-commercial use, such as helping a family member understand their options, provided you do not remove any copyright or proprietary notices. Any other use, including copying, redistributing, republishing, framing, or creating derivative works for commercial purposes, requires our prior written permission. We welcome links to our pages and short, attributed quotations consistent with fair use.

10. Copyright Complaints (DMCA)

We respect the intellectual property rights of others and expect users to do the same. If you believe that content on the Site infringes a copyright you own or control, you may send a notice under the Digital Millennium Copyright Act (the DMCA, 17 U.S.C. § 512). A valid notice should include the following:

• A physical or electronic signature of the copyright owner or a person authorized to act for them.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing and enough information for us to locate it, such as the page address.
• Your contact information, including address, telephone number, and email address.
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on the owner's behalf.

Send DMCA notices to us using the contact details in Section 19. We may remove or disable access to material claimed to be infringing and, where appropriate, terminate access for repeat infringers.

11. Third-Party Attorneys, Links, and Services

The Site may contain links to third-party websites, including government databases, medical and regulatory resources, and the websites of independent attorneys. We provide these links for convenience and information only. We do not control third-party sites, we do not endorse everything they contain, and we are not responsible for their content, accuracy, privacy practices, or availability. Your use of any third-party site or service is at your own risk and is governed by that party's own terms and policies.

As explained in Section 5, attorneys matched through the Services are independent and are solely responsible for their own services, fees, and outcomes. Any agreement you reach with an attorney, including any fee or contingency arrangement, is strictly between you and that attorney.

12. Disclaimer of Warranties

To the fullest extent permitted by law, we disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Site will be uninterrupted, secure, error-free, or that defects will be corrected. We do not warrant that the information on the Site is complete, accurate, or current, that you will be matched with an attorney, or that any matter will lead to a particular result. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

13. Limitation of Liability

To the fullest extent permitted by law, in no event will we, our owners, employees, or contractors be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of, or inability to use, the Site or the Services, the conduct of any attorney matched through the Services, or any reliance on information found on the Site, even if we have been advised of the possibility of such damages.

To the extent any liability cannot be excluded, our total aggregate liability for all claims relating to the Site or the Services will not exceed one hundred United States dollars (USD 100). Because some jurisdictions do not allow certain limitations of liability, parts of this section may not apply to you. Nothing in these Terms limits any liability that cannot be limited under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Nursing Home Abuse Help, The Mangione Group, Inc., and our owners, employees, and contractors from and against any claims, damages, losses, liabilities, and reasonable expenses, including attorneys' fees, that arise out of or relate to your misuse of the Site, your violation of these Terms, your violation of any law, or your infringement of the rights of any third party. We reserve the right to assume the exclusive defense of any matter subject to indemnification, in which case you agree to cooperate with us.

15. Dispute Resolution and Governing Law

We would rather resolve any concern quickly and informally. Before starting any formal proceeding, you agree to contact us first using the details in Section 19 so we can try to resolve the issue.

Arbitration. If we cannot resolve a dispute informally, you and we agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration rather than in court, except that either party may bring an individual claim in small claims court where it qualifies. This agreement to arbitrate is governed by the Federal Arbitration Act (9 U.S.C. § 1 and following). Arbitration uses a neutral arbitrator, is more limited than a court proceeding, and is subject to limited review. You and we agree that any arbitration will be conducted only on an individual basis and not as a class, collective, or representative action.

This arbitration agreement does not apply to any underlying nursing home abuse or neglect claim you may have against a facility or other party. Those claims are separate, are handled by an attorney you choose, and are not affected by these Terms.

Governing law. Except where the Federal Arbitration Act applies, these Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. To the extent any matter proceeds in court rather than arbitration, you agree to the exclusive jurisdiction of the state and federal courts located in New Jersey, unless applicable law gives you the right to bring a claim elsewhere.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in the law, our Services, or our practices. When we do, we will revise the "Last updated" date at the top of this page. Material changes may be highlighted on the Site. Your continued use of the Site after an update means you accept the revised Terms. We encourage you to review this page periodically.

17. Termination

We may suspend or end your access to the Site or the Services at any time, with or without notice, if we believe you have violated these Terms or if we discontinue the Services. You may stop using the Site at any time. Sections that by their nature should survive termination, including the sections on intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution, will continue to apply after your use ends.

18. Miscellaneous

These Terms, together with our Privacy Policy and Disclaimer, are the entire agreement between you and us regarding the Site and replace any prior agreements on the subject. If any provision is found to be unenforceable, that provision will be limited or removed to the minimum extent necessary, and the rest of the Terms will remain in full effect. Our failure to enforce any right or provision is not a waiver of that right. You may not assign or transfer these Terms without our consent, while we may assign them in connection with a merger, acquisition, or sale of assets. The section headings are for convenience only and do not affect interpretation.

19. How to Contact Us

If you have questions about these Terms, a copyright concern, or a request to withdraw consent to communications, please reach out. We read every message.

These Terms of Service were last reviewed by Michael Mangione, Legal Research Editor, on June 17, 2026. They are written in plain language for general understanding and, like everything on this Site, are not legal advice.