This Privacy Policy describes how Nursing Home Abuse Help, operated by The Mangione Group, Inc. (referred to here as "we," "us," or "the site"), collects and uses information when you visit nursinghomeabusehelp.org, read our guides, or use our free case review to be matched with a qualified attorney. By using the site, you agree to the practices described below. If you do not agree, please do not use the site or submit information through it.
1. Who we are
Nursing Home Abuse Help publishes researched, plain-language guides about nursing home abuse and neglect, resident rights, and the legal process families face. The site is edited by Michael Mangione, a legal research editor, and operates under a published editorial standard. We also offer a matching service that connects qualified inquiries with independent attorneys we have vetted for this area of law.
We are based in the United States, and the site is intended for visitors in the United States. If you access the site from outside the United States, you do so on your own initiative and are responsible for compliance with any local laws that apply to you.
2. Information we collect
We collect only the information we need to publish our guides, run the site, and connect families with attorneys. There are three broad categories.
Information you give us directly
When you complete our free case review form, contact us, or otherwise reach out, you may provide details such as your name, phone number, email address, your general location, your relationship to the resident, and a description of what happened. Because this site is about nursing home abuse and neglect, the details you choose to share may include sensitive information about a person's health, care, or injuries. You decide how much to share. Please provide only what you are comfortable sharing, and do not include more sensitive detail than is necessary to describe your situation.
Information we collect automatically
Like most websites, we automatically collect limited technical information when you visit, such as your device type, browser, general location derived from your IP address, the pages you view, and how you arrived at the site. This information helps us keep the site secure, understand which guides are useful, and improve the experience. It is described in more detail under cookies and analytics below.
Information from service providers
Our intake and contact forms are powered by a third-party platform (LeadConnector, a product of HighLevel). When you submit a form, that platform processes your submission on our behalf and may record technical details about the submission. We describe how this information is shared in the next sections.
3. How we use your information
We use the information we collect to:
- Respond to your inquiry and provide the free case review you requested.
- Evaluate, on a general level, whether your situation may fit the type of case our network handles, and match you with an appropriate attorney.
- Contact you about your inquiry by phone, text message, or email, as described under consent to be contacted.
- Operate, maintain, secure, and improve the site and our guides.
- Detect and prevent fraud, spam, abuse, and other harmful or unlawful activity.
- Comply with legal obligations and enforce our Terms.
We do not use the details of your situation to build advertising profiles, and we do not use sensitive information for any purpose other than connecting you with an attorney and the related operation of the site.
4. How we share your information
This is the most important section for most readers, so we have kept it specific.
With the attorney we match you to
When you submit a free case review, we share the information from your submission with the independent attorney or law firm we match you with, so they can evaluate your situation and, if appropriate, contact you. That attorney is a separate business from us. Once your information reaches them, their own privacy practices apply to how they handle it. We encourage you to ask any attorney you speak with how they protect your information.
With service providers who work for us
We share information with vendors who help us run the site and our intake process, such as our form and customer relationship platform (LeadConnector by HighLevel), website hosting providers, email delivery services, and analytics providers. These providers are permitted to use your information only to perform services for us, and not for their own independent marketing.
For legal and safety reasons
We may disclose information if we believe in good faith that doing so is necessary to comply with a law, regulation, legal process, or government request, to enforce our Terms, to protect the rights, property, or safety of our users or others, or to investigate fraud or security issues.
In a business transfer
If our business or its assets are involved in a merger, acquisition, financing, or sale, information may be transferred as part of that transaction. We would require that it continue to be handled consistently with this policy.
5. Consent to be contacted
When you submit a free case review or contact form, you are asking us, and the attorney we match you with, to follow up. By submitting the form, you agree that we and that attorney may contact you at the phone number and email you provide, including by phone call, text message, and email, and including through automated dialing or messaging technology, about your inquiry.
This consent is not a condition of using the site or of any purchase, and you can withdraw it at any time. Message and data rates may apply to texts. You can opt out of text messages by replying STOP to any message, and you can ask us to stop contacting you by emailing the address in the contact section. If you withdraw consent, we may still send you messages necessary to handle a request you have made or to meet a legal obligation.
6. Cookies and analytics
We use cookies and similar technologies to keep the site working, remember basic preferences, measure traffic, and understand which guides are helpful. Some cookies are necessary for the site to function. Others, such as analytics cookies, help us improve the site over time.
Most browsers let you refuse or delete cookies through their settings. If you block some cookies, parts of the site may not work as intended. Where required by law, we honor browser-based opt-out signals such as Global Privacy Control for the categories those signals cover. To learn more about how analytics providers handle data, you can review their own privacy notices, which are linked from their services.
7. Your privacy choices and rights
You have choices about your information, and depending on where you live you may have specific legal rights.
Choices available to everyone
- Opt out of contact. Reply STOP to any text, use the unsubscribe link in our emails, or email us to ask that we stop contacting you.
- Access or delete. You can ask us for a copy of the personal information we hold about you, or ask us to delete it, by contacting us.
- Correct. You can ask us to correct information that is inaccurate.
- Cookies. You can manage cookies through your browser settings as described above.
State privacy rights
Residents of California and a growing number of other states (including, for example, Virginia, Colorado, Connecticut, Utah, Texas, and Oregon) have additional rights under their state privacy laws. Depending on your state, these may include the right to know what personal information we collect and how we use it, the right to access a copy, the right to correct or delete it, the right to opt out of the sale or sharing of personal information and of targeted advertising, and the right not to be discriminated against for exercising these rights.
For California residents specifically, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, provides these rights. As stated above, we do not sell personal information for money. To the extent any analytics or advertising cookies constitute a "sale" or "sharing" under California law, you may opt out using your browser controls and any Global Privacy Control signal, which we honor where required.
To exercise any state privacy right, contact us using the details in the contact section and tell us which right you want to exercise. We will verify your request, usually by confirming details you have already provided, before we act on it. You may use an authorized agent where the law allows, and we will not discriminate against you for exercising your rights. If we decline a request, we will explain why, and you may appeal where your state law provides an appeal process.
8. How long we keep information
We keep personal information only as long as we need it for the purposes described in this policy, including responding to your inquiry, maintaining records of the connections we make, complying with legal obligations, resolving disputes, and enforcing our agreements. When we no longer need information, we take reasonable steps to delete it or to remove the details that identify you. Retention periods can vary depending on the type of information and the reason we hold it.
9. How we protect information
We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold against loss, misuse, and unauthorized access. Our forms are transmitted over encrypted connections, and we limit access to personal information to those who need it to do their work. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to address any incident promptly and responsibly.
10. Children and minors
This site is intended for adults. It is not directed to children, and we do not knowingly collect personal information from anyone under 18. Many of the people who contact us are adults acting on behalf of an elderly parent, spouse, or other relative, which is appropriate. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.
11. Links to other sites
Our guides may link to government databases, regulatory agencies, medical references, and other resources so you can verify what we report. We also connect you with independent attorneys who operate their own websites. We are not responsible for the privacy practices or content of any site we do not control. When you follow a link or are connected to an attorney, we encourage you to review that party's own privacy policy.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or the law. When we make a material change, we will update the date at the top of this page, and where appropriate we may provide additional notice. Your continued use of the site after an update means you accept the revised policy, so we encourage you to review it periodically.
13. How to contact us
If you have questions about this Privacy Policy, or you want to exercise a privacy right, email us at privacy@nursinghomeabusehelp.org or reach out through our contact page. We read every message and aim to respond promptly, and within the timeframes required by applicable law. You can also review our Terms and our general disclaimer for more on how the site works.
Edited and reviewed by Michael Mangione, Legal Research Editor, founder of The Mangione Group, Inc. Last reviewed .